Volunteer Coordinator
Status: Permanent Part Time
Hours of Work: 29 hrs/weekly
Salary: $26.82 - $30.06 /hourly
Location: Brockville, ON
Position Summary
The position of the Distress Centre Volunteer Coordinator is responsible for the effective and efficient running of
the day-to-day operations of the Distress Centre. Responsibilities include recruiting, screening, training, as well as
ongoing monitoring and support to the volunteers to provide the telephone services and referral to the crisis line.
Qualifications and Requirements
- Community College (2-year) diploma in social services or related field, with specialization in rehabilitation counselling.
- 3-5 years related experience.
- Volunteer Resource Management Certificate would be an asset.
- Knowledge of the needs and best practice service standards for persons with mental health issues and/or developmental disabilities.
- Well-developed understanding of the social services sector and the challenges within the community.
- Extensive knowledge of community resources.
- Able to provide intervention supports to a variety of individuals in crisis and require support and referral services.
- Able to supervise and retain volunteers.
- Working knowledge of the Microsoft Office Suite.
- Excellent interpersonal, communication, anticipation, organization and time management skills.
- Excellent written and spoken English.
- Broad knowledge of community and mental health services and resources.
- CPI, CPR and First Aid would be an asset.
- Valid Ontario driver's license and access to a reliable vehicle.
Provides services by
- Coordinating the services of the Distress Centre and scheduling for the volunteers in accordance with agency policies and procedures
- Recruiting, screening, evaluating and retaining volunteers
- Training volunteers to develop the skills and knowledge required to provide the services of the program
- Reporting any incidents to the assigned team or Manager for support and assistance
- Developing and designing volunteer information training manuals
- Providing suicide intervention training
- Representing the agency and Distress Centre in public meetings and events
- Providing scheduling back-up services and emergency line coverage to volunteers
- Providing sensitivity and awareness training
Provides administrative support services by
- Ensuring supplies and equipment are available and functioning for all volunteers
- Coordinating efforts and operations with other community groups with common interests to establish working relationships and ongoing protocols
- Trouble-shooting any systems issues that arise
- Reviewing the call log and making recommendations on actions
- Reviewing the call log and making call alerts
- Reviewing the call log and providing direct feedback to volunteers
- Preparing volunteer training manual, volunteer community resource guides and educational materials
Related to policies and procedures
- Operate in accordance with applicable Legislative, Ministry and professional association requirements.
- Knowledgeable about and guidance of others in order to fully comply with Quality Assurance Measures (QAM) guidelines as directed by MCCSS.
- Knowledgeable about, and ensures others are knowledgeable about in order to fully comply with the agency's policies and procedures.
Health and safety
- Adhere to Health and Safety Program requirements as per the Occupational Health and Safety Act.
- Ensure an awareness of safety measures for the agency, yourself and the individuals receiving service.
- Ensure compliance with the agency's mandatory training requirements.
- Operate, at all times, in a safe and secure manner.
The foregoing Job Description reflects the general duties necessary to describe the principal functions of
the job identified, and shall not be construed to be all of the work requirements that may be inherent in
this classification.
How to Apply
Resumes should be marked '2021-033' and submitted on or before December 14, 2021 via email to:
Chantal - cbird@dslg.ca
Developmental Services of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. DSLG welcomes and encourages applications from people with disabilities. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-613-345-1290 extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.