Agency Update - Covid-19
Following the direction of the Provincial Government Effective January 14, 2021 DSLG has transitioned to a working with precautionary measures model to ensure the safety of the individuals we are supporting and staff. In keeping the safety of our individuals and staff as a top priority, we will transition most staff to working from home to mitigate the risk to all for the duration of the stay at home order. We will re-evaluate the risks throughout this period and extend the time frame if necessary. This means all location doors will be locked and face to face interactions will be limited. If you receive supports from DSLG your coordinator will be in contact with you throughout this period and support you in the safest way. Please know we will still continue to operate and provide services and supports to individuals during this time period as best as possible.

Complaints or Concerns

Developmental Services Leeds & Grenville will ensure that all individuals within the work environment as well as the general public, may bring forward any concern regarding service quality including accessibility, or any issue of any kind that they feel needs to be discussed. All efforts will be made to find an acceptable resolution to all concerns brought forward. A request to review an issue of concern may be submitted by an individual, or with expressed consent, any person on behalf of an individual.

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