Distress Centre Lanark, Leeds and Grenville

Call   -  1-800-465-4442
5pm Until Midnight Daily


The Distress Centre of Lanark, Leeds and Grenville provides a volunteer based telephone crisis service to anyone in the community needing support and assistance.  Our trained volunteers will actively listen to your issues, focus in on your concerns and help you problem solve.  This is an anonymous service.

 Who Calls the Distress Centre?

Everyone at some point in their life needs someone they trust to listen to their cares and worry. The distress line can be that someone if you are alone and don’t know where to turn. Our trained volunteers are a caring and concerned voice on the other end of the phone from 5:00 p.m. until midnight every day. No issue is too small. If it is bothering you, call us!

Our Volunteers will discuss these issues and more:

  • Health and well-being
  • Abuse
  • Family, friends, co-workers
  • Loneliness
  • Depression
  • Issues concerning sexuality
  • Self Esteem
  • Financial difficulties
  • Suicidal thoughts
  • Stress
  • Alcohol/drug misuse
  • Mental health issues
  • Isolation
  • Conflict

Who answers the phone and how do they help?

This confidential service, provided by anonymous, empathetic, nonjudgmental volunteers is based on an active listening model which encourages individuals to help themselves through exploring their feelings and their options. Volunteers are trained to allow callers to vent their issues, explore options with the callers and provide support. We do not give advice.

Warm Line Service



To enable and support the members of our communities of Lanark, Leeds and Grenville Counties as they strive to attain and maintain their highest possible level of control and responsibility in their own lives.

Reasons for a call

Trained Volunteers will call your client in the evening at a preset time to give extra support for: 

  • Medication Reminder
  • Suicidal Support
  • Crisis Support
  • Lonely
  • Check-in
  • Short Term Support


How this works

  • Client and worker agree this service will help.
  • Worker will contact the  Distress Centre Business Line.
  • A warm line client information sheet can be emailed or faxed.
  • When this is returned the calls may begin immediately.
  • Client or Worker will contact the Warm Line if Client will be on holiday or away for some reason.


Distress Centre Volunteer Opportunities

The Distress and Information Centre offers a confidential crisis telephone service within the counties of Lanark, Leeds and Grenville. Telephone support is offered by caring volunteers who are there to listen to anyone who is in crisis or in distress. People who call the Distress Line might be lonely or going through a difficult time in their lives, or feel overwhelmed at the moment and need someone to talk to. Click Here to volunteer.

Can Anyone Volunteer?

People from all walks of life are invited to apply.

Volunteers Are Offered:

  • A 14 hour Training Course
  • A Comprehensive Training Manual
  • A Resource Library
  • Two-Day Living Works Suicide Intervention Training Workshop
  • On-Line Training
  • A Reference Letter after completing 36 shifts

Volunteers Are Asked To:

  • Complete all Training Provided
  • Work three 4-hour shifts per month (36 shifts per year) for a minimum of one year
  • Be punctual and reliable (the other volunteers and callers count on you!)
  • Provide a non-judgmental active listening service to those in emotional need

What Are The Benefits?

  • You will make a difference in someone’s life
  • Learn valuable skills that you can use at  home, work, school and in the community
  • Build your resume
  • Explore possible career changes risk-free

How Do I Apply

  • Call the Volunteer Trainer in your area for more information and an application form application form
  • Identify 3 references that can speak to your skills and experience
  • We will meet you for an interview
  • If we are both in agreement that the Distress Centre would be a “good fit”, then you will be invited to attend our training

Who Do I Contact?

    * In Lanark, Leeds and Grenville for offices in Prescott, Brockville, Kemptville, Gananoque, Perth, and Carleton Place please Contact:
           Bruce Fullarton at bfullarton@developmentalservices.com (613.345.1290 x163)   or;
           Debbie Bonselaar at  dbonselaar@developmentalservices.com (613.345.1290 x165)